CareRy

Policy

Shipping and Delivery Policy

Last updated: 14 October 2026

This policy explains how orders placed on CareRy are delivered. It forms part of our Terms of Use.

1. Where we deliver

  • CareRy delivers within India, only to PIN codes in its active service areas. The PIN code of your delivery address is checked before you can place an order, and an order cannot be placed for an address outside a service area.
  • Service areas are built around partner pharmacies: CareRy generally delivers to addresses within about 20 km of a partner pharmacy. Whether your own address is covered is confirmed from its PIN code before you order.
  • CareRy does not deliver outside India.

2. Who supplies and delivers your order

Medicines are supplied and dispensed by an independent partner pharmacy and brought to you by a CareRy delivery partner. The delivery partner is shown the recipient name, the delivery address and the details needed to reach you for that delivery.

3. Delivery charges

Any delivery charge depends on your order and is shown at checkout before you place the order. It is part of the order total you confirm.

4. Before your order is dispatched

  • The pharmacy reviews the order. Where a medicine requires a prescription, a valid prescription must be uploaded and checked by a pharmacist before the order is prepared.
  • An order that is to be paid online is prepared only after the payment is confirmed.
  • If something cannot be supplied, the order may be cancelled, as described in our Refund and Cancellation Policy.

5. Delivery timelines

  • Orders are usually delivered within 2–3 days of being accepted by the pharmacy. Next-day delivery is not guaranteed.
  • Any delivery time shown is an estimate, not a guarantee. Delays can happen because of stock, prescription review, traffic, weather or other circumstances.
  • The current status of your order is shown on its order page in your CareRy account.

6. Receiving your order

  • Please make sure someone is available at the delivery address and that the phone number on the address is reachable.
  • For cash on delivery, pay the amount shown in your order to the delivery partner when the order is handed over.
  • Check the package when you receive it. If a product is damaged, incorrect or expired, see our Refund and Cancellation Policy.

7. If a delivery cannot be completed

If a delivery cannot be completed — for example, because the address is wrong or no one is available — it may be marked as failed. The order is then either sent out again or returned to the pharmacy. If it is returned and cancelled, any refund due is handled under our Refund and Cancellation Policy.

8. Not for emergencies

CareRy is not an emergency service and delivery times cannot be guaranteed. In a medical emergency, call 112 or go to the nearest hospital immediately.

9. Help with a delivery

Email support@carery.in or call +91 8790667890 with your order number, or see our contact page. CareRy is operated by CareRy Healthcare Technologies, Bhagyanagar 4th Line, Near Gowthami School, 4th Lane, Cumbum, Prakasam, Andhra Pradesh – 523333.

Grievance Officer: Naveen Metla, Founder & Grievance Officer, reachable on +91 8790667890 or at grievance@carery.in. We acknowledge every grievance within 24 hours and resolve it within 15 days of receiving it, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.